Privacy policy

Last Updated: 16th August 2026

KAASTO ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information you provide directly

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Account login details (if you choose to create an account)

b) Payment information We do not store your card, UPI, or net-banking details. All payments are processed securely through our third-party payment gateway partner, who handles and stores your payment information in accordance with their own security standards and applicable RBI/PCI-DSS guidelines.

c) Automatically collected information When you visit our website, we may automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and browsing behaviour
  • Cookies and similar tracking technologies (see Section 3 below)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and delivery
  • Communicate with you about your order, returns, or support requests
  • Send order confirmations, shipping updates, and customer service communications
  • Improve our website, products, and customer experience
  • Send promotional or marketing communications, where you have opted in (you may unsubscribe at any time)
  • Comply with legal obligations and prevent fraud

3. Cookies and Tracking Technologies

We use cookies to keep our website functional and to understand how visitors use our site. We currently do not run advertising tracking pixels, but we plan to use tools such as Meta (Facebook/Instagram) Pixel and Google Ads tracking in the near future to show you relevant ads and measure campaign performance. When active, these tools may collect information about your visits to our website and other sites to build advertising audiences and retarget you with relevant ads.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality.

4. Sharing of Information

We do not sell your personal information. We share information only with:

  • Delivery/logistics partners - to fulfil and ship your orders
  • Payment gateway partner - to process payments securely
  • Advertising platforms (Meta, Google) - once tracking is active, to run and measure marketing campaigns, using aggregated or pseudonymised data where possible
  • Service providers who help us operate our website, send emails, or provide customer support
  • Law enforcement or regulators, where required by law

We require all third parties to handle your information securely and in line with applicable data protection laws.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history, returns/refunds, and legal or accounting requirements, after which it is securely deleted or anonymised.

7. Your Rights

In accordance with India's Digital Personal Data Protection Act, 2023, and other applicable laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal/contractual retention requirements
  • Withdraw consent for marketing communications at any time
  • Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us at contact.kaasto@gmail.com.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateway). We are not responsible for the privacy practices or content of these third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, reach out to us:

  • Email: contact.kaasto@gmail.com
  • Phone: +91 9284753780
  • Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)