Refund policy

Shop with Confidence

At KAASTO, every saree is carefully inspected before dispatch to ensure you receive the finest quality. If you're not completely satisfied with your purchase, you may return the product according to the policy below.

Return Window

  • General returns (change of mind, wrong size, wrong colour, etc.): request a return within 7 days from the date your order is delivered.
  • Damaged, defective, or incorrect items: report within 24 hours of delivery.

To initiate a return, email us at contact.kaasto@gmail.com with:

  • Your Order Number
  • Reason for Return
  • Images (if the product is damaged, defective, or incorrect)

Our support team will respond within 24–48 business hours.

No Exchange Policy

At KAASTO, we do not offer direct product exchanges.

If you wish to purchase a different saree, simply:

  1. Return your eligible product.
  2. Receive your refund after the return is approved.
  3. Place a new order for your preferred saree from our collection.

This allows you to freely choose another design, colour, or price range without exchange restrictions.

Return Eligibility

Products are eligible for return only if they:

  • Are returned within the applicable window above.
  • Are unused, unworn, and unwashed.
  • Have all original tags, labels, and packaging intact.
  • Are free from perfume, makeup stains, damage, or alterations.

Returns that fail our quality inspection may be declined.

Return Shipping

  • Damaged, defective, or incorrect items: KAASTO covers return shipping in full.
  • General returns (change of mind, wrong size/color): KAASTO also covers return shipping.

Reverse Pickup

If your location is serviceable, KAASTO will arrange a reverse pickup at no cost to you. If reverse pickup is unavailable in your area, our team will guide you through the self-shipping process and reimburse the shipping cost upon verification.

Refund Process

Once your return is received and passes our quality inspection:

  • Refunds will be initiated within 48 hours.
  • All orders are prepaid, so refunds are credited to the original payment method.
  • The amount will be credited within 5–7 business days, depending on your payment method and bank.

Note: KAASTO currently accepts prepaid orders only. Cash on Delivery (COD) is not available.

Frequently Asked Questions

Can I exchange my saree for another design? No. KAASTO does not provide direct exchanges. If you'd like another design, return your current purchase (if eligible) and place a fresh order once your refund is processed.

Can I exchange for a different colour? No. We currently do not offer colour or design exchanges. You may return the eligible product and place a new order.

What if I ordered the wrong product? If your order has not yet been shipped, contact us immediately and we'll do our best to update or cancel it. If the order has already been delivered, you can return it (subject to our return policy) and purchase the correct product separately.

What if I receive a damaged, defective, or incorrect product? Please contact us within 24 hours of delivery with your Order ID and clear photographs of the product. After verification, we'll arrange a replacement (if available) or issue a full refund, and cover the return shipping cost.

Can I return products purchased during a sale? Yes, unless the product is marked as Final Sale or Non-Returnable on the product page.

When will I receive my refund? Refunds are initiated within 48 hours after your returned product passes our quality inspection. Depending on your payment method, it may take 5–7 business days to reflect in your account.

Can I return a saree after removing the tags or blouse piece? No. Products with removed tags, detached blouse pieces, alterations, signs of use, washing, or damage are not eligible for return.

Who pays for return shipping? KAASTO covers return shipping for all eligible returns, whether the item is damaged/defective/incorrect or a general return.

Need Assistance?

If you have any questions, our Customer Care team is happy to help.

  • Email: contact.kaasto@gmail.com
  • Phone: +91 9284753780
  • WhatsApp: +91 9284753780
  • Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)