Terms of service

Last Updated: 16th August 2026

Welcome to KAASTO. These Terms of Service ("Terms") govern your access to and use of the KAASTO website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

KAASTO is an online retailer of premium sarees, operating at [website URL]. References to "we," "us," or "our" refer to KAASTO. [To be updated with registered business entity name and address once formal registration is complete.]

2. Eligibility

You must be at least 18 years of age to place an order on our website. By using our website, you confirm that you meet this requirement.

3. Account Registration

You may browse and shop on our website as a guest, or choose to create an account. If you create an account, you are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Products and Pricing

  • All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
  • Prices are listed in Indian Rupees (INR) and are subject to change without prior notice. The price applicable is the one displayed at the time of order confirmation.
  • We make every effort to display product colours and details accurately; however, slight variations may occur due to screen settings, lighting, or the handcrafted nature of our sarees.

5. Orders and Payment

  • All orders must be prepaid at the time of purchase. We currently do not offer Cash on Delivery (COD).
  • Payments are processed through a secure third-party payment gateway. We do not store your card or payment details.
  • If your order has not yet been shipped, you may contact us to request a cancellation or modification. Once an order has been shipped, it cannot be cancelled and is subject to our Returns Policy.
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, a full refund will be issued.

6. Shipping and Delivery

  • Estimated delivery timeframes are 7-10 business days from the date of order confirmation, depending on your location.
  • Delivery timelines are estimates and may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery to the shipping address provided.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate [Returns Policy], which forms part of these Terms. Key points include a 7-day return window for general returns, a 24-hour reporting window for damaged/defective/incorrect items, and no direct exchanges.

8. Intellectual Property

All content on this website including but not limited to the KAASTO name, logo, product photography, designs, text, and graphics is the property of KAASTO and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.

9. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorised access to our systems or another user's account
  • Post or transmit any harmful, offensive, or fraudulent content
  • Interfere with the proper functioning of the website

10. Limitation of Liability

To the maximum extent permitted by law, KAASTO shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for that order.

11. Indemnification

You agree to indemnify and hold KAASTO harmless from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our website.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or for legal reasons. Continued use of our website after any changes constitutes acceptance of the revised Terms. The updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about these Terms, reach out to us:

  • Email: contact.kaasto@gmail.com
  • Phone: +91 9284753780
  • Customer Support Hours: Monday - Saturday | 10:00 AM - 7:00 PM (IST)